Trust & Safety
3 articles
Trust & Safety
Walmart UX Teardown: A Deals Path That Ends on a Price With Nothing Beside It
A UX teardown of Walmart's signed-out deals flow: a savings hub and an under-$50 tech filter that lead to a $39.99 game with no reference price, a third-party seller named at the bottom of the buy box, and review filters that take 150 ratings down to three verified four-star reviews.
TYPENORMLabs · 6 min · October 3, 2026
Product Insights
User Retention Strategies That Are Not Dark Patterns
Retention and coercion move the same number. A test that tells them apart, the mechanisms that pass it, the ones that fail, and how to measure retention so the difference shows up before your support queue finds it.
TYPENORMLabs · 10 min · September 13, 2026
Interaction Design
Etsy UX Teardown: Five Stars That Belong to the Shop
A UX teardown of Etsy's signed-out search flow: one chip row that holds applied and suggested filters side by side, a result count that doesn't move when you filter, and a five-star card for a mug nobody has reviewed yet, sitting second under Top reviews.
TYPENORMLabs · 6 min · September 21, 2026
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