TravelTech
UX articles, audits, and research insights for TravelTech products — TYPENORM
TravelTech UX runs on a single tension: a trip is a high-stakes, anxious purchase, and the interface's job is to keep you booking before the doubt catches up. Search has to turn a vague intention — a week in London, sometime in June — into a priced, bookable thing in seconds, then defend that price against every comparison you might run. The result is an industry that has turned persuasion into a design language: urgency banners, member-only rates, scarcity counts, and totals that assemble themselves one fee at a time.
Where TravelTech UX usually breaks
The break is rarely the search itself — it's everything bolted around it. A total that arrives late, after taxes and "resort fees." A fare that looks cheap until you add a carry-on back in. An "only 2 left at this price" that's true of the inventory but not of your options. Each move is locally defensible and collectively corrosive: it wins the booking and spends the trust.
This hub collects TYPENORM's UX teardowns and audits for travel products — including a screen-by-screen Expedia teardown of its stays and flights flows, plus the Airbnb, Booking.com, and Kayak breakdowns, where the same dark patterns recur like a house style.
Articles
Articles coming soon.