Moderated study packages
Pick the moderated study that fits your question. Every package is run by a senior moderator, live with real users recruited from our panel.
Moderated usability test
Participants attempt real tasks on your product while a moderator observes and probes for friction. The fastest way to see exactly where and why users get stuck.
User interviews
Guided one-on-one conversations that uncover needs, motivations, and context — the “why” behind the behavior. Ideal before you design, or to make sense of a metric.
Combined study
A package that pairs moderated usability tests with follow-up interviews in a single round of sessions — behavior and reasoning from the same participants.
Participants from our recruitment panel
You never have to find testers. We recruit and screen participants from our existing participant recruitment panel — the same panel real users join at the participant panel. Define the audience and we schedule matched, vetted participants for every session.
Panel recruitment
Matched participants sourced and screened from our recruitment panel, scheduled and incentivized for you — no sourcing on your side.
What you get
Findings report
A written report with prioritized issues, supporting quotes, and clear recommendations — the read for someone deciding what to fix or build next.
Session recordings
The full recordings of every moderated session, handed over so your team can watch the exact moments behind each finding and share them with stakeholders.
Frequently asked questions
What is a moderated study?
A senior researcher runs live, one-on-one sessions with real users — either a moderated usability test (users attempt tasks on your product while we probe for friction) or a user interview (a guided conversation about needs, behavior, and context). It is the human-moderated tier above our self-serve Pulse tests.
Where do the participants come from?
We recruit them from our existing participant panel. You define the audience and we screen and schedule matched participants from the panel — the same recruitment panel you can join at /account — so you never have to source or vet testers yourself.
What do I get at the end?
Two deliverables: a findings report with prioritized issues, quotes, and recommendations, and the full session recordings so your team can watch the moments behind every finding.
Start an engagement
Tell us what you want to learn and who your users are. We'll reply with a recommended study package, panel recruitment scope, and a fixed quote within 48 hours.