NPS Calculator
Enter promoter, passive, and detractor counts — or paste raw survey scores — to get your Net Promoter Score instantly.
What is NPS?
Net Promoter Score (NPS) is a single-number measure of customer loyalty, built from one question: “How likely are you to recommend this to a friend or colleague?” Respondents answer on a 0–10 scale and are sorted into three groups: promoters, passives, and detractors.
How is NPS calculated?
Scores of 9–10 are promoters, 7–8 are passives, and 0–6 are detractors. NPS is the percentage of promoters minus the percentage of detractors — a whole number from -100 to 100. Passives count toward the total responses but don't otherwise move the score.
What's a good NPS?
Any score above 0 means you have more promoters than detractors. As a rough guide, 0–30 is generally considered good, 30–70 great, and 70+ excellent — but “good” varies a lot by industry, so the most useful comparison is usually against your own past scores.