Customer Service Survey Template
A customer service survey template — measure resolution, effort, and agent helpfulness after every support interaction.
What is a customer service survey?
A customer service survey measures how a support interaction actually felt: did we resolve the issue, how much effort did it take, and how satisfied is the customer now? Sent right after a ticket closes, it pairs a resolution check with a short effort and satisfaction scale so you can spot the interactions that frustrate people before they churn.
This customer service survey template gives you the post-interaction questions, the scales, and the ordering so you can wire it into your help desk in minutes.
Get the template
Pick your tool — both files contain the same questions, pre-built and ready to send.
Download the CSV, then in Google Sheets choose File → Import → Upload.
Download the Markdown file, then in Notion choose Import → Markdown.
The questions
Lead with the resolution check, then measure effort and satisfaction on a 1–5 scale (1 = very difficult / very unsatisfied, 5 = very easy / very satisfied). Close with an open-text prompt so agents learn exactly what to fix.
| # | Question | Response scale |
|---|---|---|
| 1 | Was your issue fully resolved? | Yes / No / Partially |
| 2 | How easy was it to get the help you needed? | 1–5 (1 = very difficult, 5 = very easy) |
| 3 | How satisfied are you with the support you received? | 1–5 (1 = very unsatisfied, 5 = very satisfied) |
| 4 | How could we improve our support? | Open text |
How to use it
- Send it on ticket close, while the interaction is still fresh.
- Ask about resolution first — an unresolved issue colors every other answer.
- Track effort and satisfaction separately — a resolved-but-hard interaction still hurts loyalty.
- Route low scores to a follow-up so a bad experience gets a second chance.